Shipping & Returns

SHIPPING

Bespoke and semi bespoke orders will be shipped after the turnaround time selected by the customer at the checkout (working days), if purchasing 24hr, the order will be dispatched the next working day when the prescription is received before 1pm. All other orders will be shipped within 24-48 hours. This is subject to change dependant on busy periods and manufacture. 

The amount of time taken for an order to arrive after dispatch is dependant on the option selected at the checkout. For most countries a priority and economy option is available. 

Shipping rates to mainland UK, Europe and Rest of the World can be found when checking out.

RETURNS

Bespoke and Semi Bespoke products are not accepted for returns unless the item is faulty or damaged.

For all other products: If you're unsatisfied you can return the product to us whilst meeting following criteria:

  • Returned with 14 days of your delivery date
  • All products with original tags and packaging
  • Products must be unwashed, unused and unaltered

Unwanted items are returned at your own cost to the address given below. Returned parcels must be clearly marked 'Returned Goods' on the return shipping label. For an immediate refund of eligible returns simply return your unused product with the tags still attached together with the packing slip you received with your order to: 

10-15 Pegasus
Orion Avenue
Addison Way
Ipswich
IP6 0LW
United Kingdom

You will receive a confirmation email notifying you we have received your parcel and returns are processed the day we receive the item back but funds may be subject to standard bank processing times before appearing in your account.  We are unable to refund items that are lost in transit and recommend the use of a tracked service when returning goods.  The 14 day eligibility window starts from the day you receive your package from us and ends of the day you post the package back to us. Returns arriving with a postmark outside of the 14 day eligibility window will not qualify for a refund. The above notes are subject to our full policy for cancelling and returning your order which can be found on the terms & conditions section of our website. 

Enertor Medical reserves the right to reject items returned that don't comply with the criteria outlined in our returns policy. Returns may be sent back to the original shipping address for if they fail to comply with our policy at the discretion of The Enertor Medical.

We are unable to offer an exchange service please place a new order for the items that you would prefer after returning the product you wish to exchange for a full refund.