Dear valued customer,
Given the current situation involving COVID-19, we feel we need to update you all on how this is being handled within Enertor and Enertor Medical (formerly known as rightstride orthotics).
At present, we are business as usual and have taken every precaution possible to ensure a healthy working environment for our staff. Several of our team are working from home but are contactable as normal via email or phone. The Enertor office is open as usual during the hours of 0900 - 1700, but please take note that we are operating with a skeleton workforce to minimize the risk of contracting/spreading the virus while maintaining the needs of you, our customers.
Although we are taking all the necessary precautions we need to make you aware that there may be some small delays on some orders. We are aiming the minimize any delay but feel it is only fair to make you aware of this possibility. We understand that this is not ideal but given the exceptional circumstances, we thank you for your continued support and understanding.
As a thank you, for your continued support of Enertor and Enertor Medical we would like to offer a way of easing the effects this may have on all of you by offering some discounts on our product range. All bespoke orders via our new online order portal throughout this difficult period will be eligible for a 20% discount. Please use the discount code HELP20 at checkout. Please visit www.medical.enertor.com
to set up your online account which enables you to order 24/7. As an extension to this offer, we would also like to offer a first-time buyer discount of bespoke devices to all new signups on the medical website. This will be a one-time use, 50% off, on all our bespoke range, please use code 1STORDER at checkout. If you need any assistance then please contact any of the team who would be more than happy to assist.
If you are suffering with patient cancellations, we would also be happy to provide you with Foam impression boxes to issue to patients to complete a foam impression at home. This would reduce the need for a visit to the clinic but is a way of you maintaining service to your patients in need. If you would be interested in utilizing this option then please feel free to contact the office or one of the Enertor team.
If you have any concerns then please feel free to contact one of the team and they will be happy to assist and advise.
During this difficult period, we wish you all the best of health and please take care of yourselves and your loved ones.